Frequently Asked Questions
What types of fiber cleavers do you repair?
We repair all major brands including Fujikura, Sumitomo, INNO, AFL, and more. No matter the brand of your precision cleaver, we’ve likely seen it before.
How do I know if my fiber cleaver needs repair or calibration?
If your cleaver isn’t cutting consistently, the blade doesn’t rotate, or fiber ends appear jagged or angled, it may need service or recalibration.
Can I ship multiple cleavers at once for repair?
Yes, bulk shipments from companies are welcomed. Contact us for discounted fleet pricing and batch service agreements.
How much does fiber cleaver repair cost?
Pricing depends on the issue—whether it’s a blade issue, recalibration, or internal damage. We’ll provide a clear estimate once we inspect your unit.
How long does a typical repair take?
Once we receive your cleaver, most repairs are completed within 2–3 business days. Expedited service is available on request.
Do you offer blade replacements?
Yes, we offer genuine and OEM-compatible blade replacements. If a blade is needed, we’ll notify you before proceeding.
Can you recalibrate or realign my cleaver??
Absolutely. We offer full recalibration and alignment services to ensure your cleaver performs at factory spec.
How long does a typical repair take?
Once we receive your cleaver, most repairs are completed within 2–3 business days. Expedited service is available on request.
How should I package my cleaver for shipping?
Wrap the cleaver securely in bubble wrap and place it in a sturdy box. Include a printed copy of your name, return address, and issue description.
How long does a typical repair take?
Once we receive your cleaver, most repairs are completed within 2–3 business days. Expedited service is available on request.
Do you offer maintenance plans for companies?
We offer quarterly or biannual maintenance packages for ISPs and large contractors. Contact us to discuss a custom plan.
Can I track my repair status?
Yes. You’ll receive email updates when your cleaver arrives, is diagnosed, repaired, and shipped back along with a provided number for tracking your cleaver.
Do you guarantee your repairs?
Yes. All repairs come with a 30-day functionality guarantee. If issues persist, we’ll re-evaluate at no cost.